At Onstelle.com, we strive to provide a secure and seamless payment experience for our customers. By making a purchase on our website, you agree to the following payment terms.
1. Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Bank Transfers (for select orders)
- Other Payment Gateways (as specified at checkout)
2. Payment Security
- All transactions are processed through secure and encrypted payment gateways to protect your information.
- We do not store your payment details on our servers.
3. Currency & Pricing
- All prices are displayed in [Currency] and include applicable taxes unless stated otherwise.
- The final amount charged may vary due to exchange rates and bank policies for international transactions.
4. Payment Authorization
- Orders will only be processed after payment authorization is received.
- If a payment is declined, the order will not be completed, and you will need to retry with a valid payment method.
5. Refunds & Cancellations
- Since our products are custom-made, all sales are final. Refunds are only available in cases of product defects or order issues.
- If eligible, refunds will be processed within [X] business days to the original payment method.
6. Taxes & Duties
- Local VAT, GST, or other applicable taxes will be included in the final price where required.
- International customers may be subject to additional customs duties or import taxes, which are the responsibility of the buyer.
7. Payment Issues
- If you experience any payment issues, please contact us at [email protected] for assistance.
8. Contact Us
📧 Email: [email protected]
📍 Address: Bayreuther Strasse 23, Reutlingen Sondelfingen, Baden-Württemberg, 72766, Germany
📞 Phone: +49 911 99 24 91