At Onstelle.com, we are committed to delivering high-quality custom-made dresses and coats to our customers in a timely and secure manner. Please review our shipping and delivery policies below.
1. Processing Time
- Since all our products are custom-made, orders require [X] business days for production before shipping.
- Orders are processed Monday–Friday (excluding holidays).
2. Shipping Methods & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [X] – [X] business days | [€X] |
| Express Shipping | [X] – [X] business days | [€X] |
| International Shipping | [X] – [X] business days | Varies by location |
- Delivery times are estimates and may be affected by customs clearance, holidays, or unforeseen delays.
- Tracking details will be provided once your order is shipped.
3. Shipping Costs
- Shipping fees are calculated at checkout based on location and shipping method.
- Free shipping may be available on orders over [€X] (if applicable).
4. International Shipping
- We ship worldwide, but delivery times and customs fees vary by country.
- Customers are responsible for any import duties, taxes, or customs charges imposed by their country.
5. Order Tracking
- Once your order is shipped, a tracking number will be sent to your email.
- You can track your shipment via [Courier Name] or our tracking page.
6. Delayed or Lost Shipments
- If your order is delayed beyond the estimated timeframe, please contact us at [email protected].
- If an order is lost in transit, we will work with the shipping provider to resolve the issue.
7. Incorrect Address & Failed Deliveries
- Ensure your shipping details are accurate before placing an order.
- If an incorrect address is provided and the package is returned, additional shipping charges may apply for reshipment.
8. Damaged or Missing Items
- If your order arrives damaged, please contact us within [X] days with photos of the package and product.
- We will investigate the issue and offer a replacement or refund if necessary.
9. Contact Us
For any shipping-related inquiries, feel free to contact us:
📧 Email: [email protected]
📍 Address: Bayreuther Strasse 23, Reutlingen Sondelfingen, Baden-Württemberg, 72766, Germany
📞 Phone: +49 911 99 24 91