Welcome to Onstelle.com (“we,” “our,” or “us”). By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our website.

1. General Terms

  • These Terms govern your use of Onstelle.com, including purchasing products, browsing content, and engaging with our services.
  • We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date.

2. Orders & Payments

  • All orders are subject to availability and confirmation of payment.
  • Prices are displayed in [Currency] and include applicable taxes unless stated otherwise.
  • We accept payments via [Accepted Payment Methods]. Your payment details are securely processed through third-party payment providers.

3. Custom Tailoring & Fittings

  • Since our garments are custom-made, we do not accept returns or refunds except for defective products.
  • Customers are responsible for providing accurate measurements. We are not liable for incorrect sizing due to incorrect measurements provided by the customer.

4. Shipping & Delivery

  • We aim to deliver orders within the estimated timeframe. However, delays may occur due to unforeseen circumstances.
  • Shipping fees vary based on location and are displayed at checkout.
  • Customers are responsible for any customs duties or import taxes that may apply.

5. Returns & Refunds

  • Due to the nature of custom tailoring, all sales are final unless the item is defective.
  • Defective products must be reported within [X] days of receiving the order. We will assess the issue and offer a replacement or refund if necessary.

6. Intellectual Property

  • All content on Onstelle.com, including text, images, and designs, is the property of Onstelle and is protected by copyright laws.
  • You may not use, reproduce, or distribute any content without our written permission.

7. User Conduct

  • You agree not to use our website for unlawful or fraudulent activities.
  • You must not transmit any harmful code, malware, or engage in hacking activities.

8. Limitation of Liability

  • We strive to provide accurate information but do not guarantee that all content is error-free.
  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

9. Privacy Policy

  • Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to our data practices.

10. Governing Law

  • These Terms shall be governed by and interpreted under the laws of Germany. Any disputes shall be resolved in German courts.

11. Contact Us

For any questions regarding these Terms, please contact us:
📧 Email: [email protected]
📍 Address: Bayreuther Strasse 23, Reutlingen Sondelfingen, Baden-Württemberg, 72766, Germany
📞 Phone: +49 911 99 24 91